Frequently Asked Questions

Yes. Computer Planet is an authorized retailer in Nepal selling genuine, brand-new laptops and computer products from Acer, Asus, Dell, HP, Lenovo, and Apple. All products come with official manufacturer warranty and invoices, so customers are protected against grey-market or refurbished units sold as new.

Computer Planet has physical stores in Kathmandu (1st Floor, Metro Plaza, Kichapokhari, New Road) and Biratnagar (1st Floor, Bank Building, Hanumandas Road). Customers can visit either location to view products in person, collect online orders, or get after-sales support.

Computer Planet is open Sunday to Friday, 10 AM to 7 PM, and closed on Saturdays. Customers can also reach support anytime via phone, WhatsApp, or email for order and product queries outside store hours.

Beyond laptops, Computer Planet sells desktop PCs, PC components (motherboards, graphics cards, RAM, power supplies), monitors, keyboards, mice, storage devices, audio products, networking equipment (routers, switches), cameras, and antivirus software — making it a one-stop computer and electronics store in Nepal.

Customers can contact Computer Planet by phone at +977-1-5350077, via WhatsApp, by email at info@cplanetnp.com, or through the contact form on cplanetnp.com. The store also maintains active Facebook, Instagram, TikTok, and YouTube pages for updates and support.

Computer Planet accepts eSewa, Khalti, Visa card payments, and direct bank transfer. This gives customers flexibility to pay digitally or through Nepal's most widely used wallet services when ordering laptops or computer products online.

Computer Planet supports installment-friendly payment options through partnered digital wallets and bank transfer for eligible purchases. Customers wanting to buy a laptop on EMI in Nepal should confirm current EMI partners and eligibility criteria directly with the Computer Planet team before ordering.

Customers can place an order on cplanetnp.com and choose in-store pickup at either the Kathmandu (New Road) or Biratnagar location instead of home delivery, which is useful for verifying the product before taking it home.

Yes. Computer Planet regularly runs limited-time deals and discounts across laptops, desktops, and accessories, listed on its "Limited Time Deals" and "New Arrivals" pages. Prices and offers are updated frequently, so customers should check the website for the latest pricing.

Computer Planet supplies laptops and computer equipment for corporate and institutional buyers in addition to individual customers. Businesses in Nepal looking to purchase laptops in bulk can contact Computer Planet's customer support team to discuss volume pricing and availability.

Yes. Computer Planet, with stores in both Kathmandu and Biratnagar, ships computer products and laptops across Nepal, not just within Kathmandu Valley. Delivery timelines vary by destination, and customers should confirm exact delivery windows for their location at checkout.

Delivery time depends on the customer's location relative to Computer Planet's Kathmandu and Biratnagar stores. In-valley and nearby orders are typically fulfilled faster than deliveries to remote districts. Exact delivery estimates are shown at checkout based on the shipping address.

Delivery charges, if any, depend on the order value, product weight, and delivery location. Customers should check the shipping cost shown at checkout on cplanetnp.com before completing an order, as policies can vary by product category.

Delivery charges, if any, depend on the order value, product weight, and delivery location. Customers should check the shipping cost shown at checkout on cplanetnp.com before completing an order, as policies can vary by product category.

Yes. After placing an order on cplanetnp.com, customers receive order confirmation and can follow up on delivery status through Computer Planet's customer support via phone or WhatsApp using their order details.

Computer Planet allows returns and exchanges within a defined window after purchase, provided the product is unused, in original packaging, and meets the conditions listed in its Return Policy on cplanetnp.com. Customers should review the full return policy page for exact eligibility and timelines.

Yes. Every laptop sold by Computer Planet includes the manufacturer's official warranty (typically 1–2 years depending on brand and model), backed by local after-sales support. Details are outlined on Computer Planet's Warranty Policy page.

Customers can verify warranty authenticity by entering the laptop's serial number on the respective brand's official warranty portal — for example, Dell, HP, Lenovo, Acer, or Apple's support site — after purchasing from Computer Planet, since it sells only authorized, genuine units.

Standard manufacturer warranty typically covers hardware and manufacturing defects, not accidental physical damage such as drops, liquid spills, or screen cracks. Customers should check Computer Planet's Warranty Policy page for specifics on what is and isn't covered for their laptop model.

Customers generally need the original invoice/bill and warranty card (or proof of purchase from Computer Planet) to claim warranty repair or replacement service. Keeping these documents safe from the time of purchase is recommended for a smooth warranty claim.

Warranty repairs are typically limited to products purchased from Computer Planet or covered under the manufacturer's official warranty. For laptops bought elsewhere, customers should contact Computer Planet directly to check whether paid diagnostic or repair service is available for their brand.